Reference

Privacy Policy at svip5.com

svip5.com collects only the data we need to operate your account, process deposits via DANA, OVO, GoPay and QRIS, and deliver our services where local law permits.

Account data protected at restDANA, OVO, GoPay & QRIS transaction privacyNo data sold to third partiesRight to access & deletion requestApplies to all Indonesia regions

Explore the Lobby Read FAQ

Data We Collect and Why

svip5.com Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect your name, email address, phone number and, where local law permits, a government-issued ID to verify your identity. Payment data from DANA, OVO, GoPay and QRIS transactions is handled through encrypted channels; we store only the reference

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tokens returned by those rails, never your full wallet credentials. We also collect device identifiers, session logs and IP addresses to detect fraud and keep your account secure. Browsing behaviour within the platform — which game rooms you visit, how long sessions last — is recorded
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in aggregated form to improve the service. We do not purchase third-party marketing lists or sell your data to advertisers under any circumstance.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you want to review the data we hold on your account, request a correction, or ask us to delete your information, our privacy team is available seven days a week from…

Live Chat Open the chat widget inside your account dashboard and select the Privacy Request option. Our agents are available daily from 08:00 to 23:00 WIB and can escalate your case to the data team immediately.

Email Send your full name, registered email and a description of your request to our privacy address listed in the account settings page. We acknowledge every message within 24 hours on business days.

Account Portal Log in, navigate to Settings, then Data & Privacy to view a summary of what we hold, download a copy of your data, or submit a formal deletion request directly from your account panel.

DATA HANDLING STANDARDS

Six Ways We Protect Your Privacy

Privacy at svip5.com is not a single checkbox — it runs across how we store data, how cookies work on our pages, how account security is enforced, how long records are retained…

Encrypted Storage

All personally identifiable information is encrypted at rest using AES-256. Database access is restricted to authorised operations staff only, and every access event is logged with a timestamp and staff ID for audit purposes.

Cookie Controls

We use strictly necessary cookies to keep you logged in, analytics cookies to understand page performance, and no advertising-network cookies. You can manage your cookie preferences at any time via the cookie banner or account settings.

Account Security

Two-factor authentication is available for all accounts and we strongly encourage you to enable it. Failed login attempts trigger a temporary lock after five consecutive errors, and an alert is sent to your registered email address automatically.

Data Retention

Active account data is retained for the life of your account plus a rolling period required by applicable law. When you close your account, personal identifiers are anonymised within 30 days; transaction logs are retained only as long as legally required.

Third-Party Sharing

We share data only with the payment processors that power DANA, OVO, GoPay and QRIS transactions, and with fraud-prevention services that operate under binding data-processing agreements. We never share your data with unaffiliated marketing partners.

Your Rights

You have the right to access, correct, port and request deletion of your personal data, subject to what local law permits. Submit any of these requests through live chat, email or the Data & Privacy panel in your account settings.

Common Questions About Our Privacy Policy

These are the questions we hear most often from people in Indonesia reading this policy for the first time. If something is not covered here, reach out through live chat between 08:00 and 23:00 WIB and our team will walk you through the specific detail you need.

We collect your name, email address, phone number and, where local law permits, an ID document for verification. Payment method details from DANA, OVO, GoPay and QRIS are handled as encrypted tokens — we never store your full wallet login credentials.

No. We do not sell, rent or trade your personal data to any advertiser or unaffiliated third party. Data is shared only with payment processors for DANA, OVO, GoPay and QRIS transactions, and with fraud-prevention partners under strict data-processing agreements.

Log in to your account, go to Settings, then Data & Privacy and select Download My Data. Alternatively, email our privacy team from your registered address; we will deliver a structured data file within seven business days of receiving your request.

Yes. Submit a deletion request through the Data & Privacy panel in your account settings or via email. We anonymise personal identifiers within 30 days of account closure; some transaction records may be retained longer where local law requires it.

Transaction references from DANA, OVO, GoPay and QRIS are retained for as long as your account is active plus any period mandated by applicable law. Once your account is closed, those records are retained only for the legally required minimum and then purged.

We use strictly necessary session cookies, performance analytics cookies and no advertising-network cookies. Open the cookie preference panel from the banner on your first visit or navigate to Settings inside your account to review and update your cookie choices at any time.

Contact our privacy team by live chat (08:00–23:00 WIB daily) or email using the address in your account settings. We acknowledge every complaint within 24 hours and aim to resolve it within seven business days, escalating internally if the issue requires deeper investigation.

Privacy Policy at svip5.com

How to Reach Our Privacy Team

Six Ways We Protect Your Privacy

Encrypted Storage

Cookie Controls

Account Security

Data Retention

Third-Party Sharing

Your Rights

Common Questions About Our Privacy Policy

01 What personal data does svip5.com collect when I open an account?

02 Does svip5.com sell my data to advertisers or third parties?

03 How do I request a copy of the data you hold about me?

04 Can I ask svip5.com to delete my account and personal information?

05 How long does svip5.com keep my transaction records from DANA or OVO?

06 What cookies does svip5.com use and how do I control them?

07 Who do I contact if I believe my privacy rights have been breached?

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